Privacy Policy

Last updated: 30 September 2025

  1. Who we are

  • This Privacy Policy explains how Durga Home Construction (“Company”, “we”, “our”) collects, uses, discloses, and protects personal information through the website https://durgahomeconstruction.com/ and any forms, phone/WhatsApp interactions, or digital campaigns linked to this Policy.

  • Legal entity: [Insert full legal name of entity].

  • Registered address: [Insert full postal address].

  • Contact for privacy matters: [privacy@durgahomeconstruction.com] | Phone: [+91-XXXXXXXXXX].

  1. Scope

  • This Policy applies to visitors to the website, individuals who submit lead/instant forms, prospective buyers, walk‑in/site‑visit registrants, and persons who interact with our ads, social media pages, phone lines, or WhatsApp business account.

  • This Policy does not cover third‑party websites or services that are linked from the website; those are governed by their own policies.

  1. Information we collect

  • Identification and contact data: name, phone number, email address, city/locality, and communication preferences.

  • Interest and qualification data: budget range, BHK preference, preferred visit day/time, project interests, and notes from sales conversations.

  • Device and usage data: IP address, device identifiers, browser type, pages visited, time spent, referring URLs, and general location derived from IP.

  • Cookies and similar technologies: small files that help remember preferences, analyze traffic, and measure ad performance.

  • Communication content: messages, call summaries, and WhatsApp/chat interactions with our teams.

  • Regulatory/verification data (if required for bookings): identity/address proof, RERA‑related documents, and payment/transaction references.

  • Sources: forms on our website or Meta Instant Forms, calls/WhatsApp initiated via our ads or site, in‑person site‑visit registrations, and analytics/advertising tools that provide aggregated audience insights.

  1. How we use personal information

  • To respond to queries, schedule site visits, share project brochures/floor plans/pricing, and provide customer support.

  • To qualify and prioritize inquiries, plan inventory and viewing slots, and improve sales operations.

  • To send service and marketing communications via phone, SMS, email, or WhatsApp, subject to consent and applicable law.

  • To measure and optimize advertising, including lead quality analysis and campaign attribution.

  • To maintain security, prevent fraud, and comply with legal and RERA requirements.

  • To create aggregated, non‑identifiable insights for product and marketing improvements.

  1. Legal bases/grounds for processing

  • Consent: where required for forms, marketing communications, and non‑essential cookies.

  • Contractual necessity: to provide requested information, schedule visits, and process bookings.

  • Legitimate interests: to operate and secure the website, improve services, analyze campaign performance, and handle reasonable B2C communications.

  • Legal obligations: to maintain records and comply with applicable housing, tax, and consumer protection laws.

  1. Cookies, analytics, and ads

  • Essential cookies support site functionality and security.

  • Analytics cookies/tools help measure traffic and improve pages.

  • Advertising tools (for example, Meta, Google) may use cookies or similar IDs to show relevant ads, cap frequency, and measure conversions.

  • Browser settings can be used to manage cookies; disabling some cookies may impact site features.

  • Where legally required, a consent banner will allow acceptance/rejection of non‑essential cookies.

  1. Lead forms and communications

  • Website and Instant Forms collect only the information necessary to contact and qualify prospective buyers.

  • “Higher‑intent” and optional verification steps (such as one‑time passcodes) may be used to reduce spam and improve contact accuracy.

  • By submitting a form or contacting us, visitors authorize our team to reach out via phone, SMS, email, or WhatsApp for service and marketing related to projects, subject to withdrawal of consent at any time.

  1. WhatsApp and calls

  • WhatsApp messages may be used for sharing brochures, directions, appointment reminders, and status updates.

  • Calls may be recorded or summarized for training, quality, and dispute resolution, where permitted by law.

  1. Sharing of information
    We do not sell personal information. We may share information with:

  • Service providers acting on our instructions (hosting, CRM, analytics, call/WhatsApp providers, marketing platforms) under confidentiality and data‑protection obligations.

  • Channel partners and authorized sales associates involved in the project, strictly for the purposes described in this Policy.

  • Regulators, law enforcement, and authorities where legally mandated.

  • Successors in business reorganizations, mergers, or asset transfers, with continued protection of personal information.

  1. International transfers

  • Some service providers or systems may be located outside India; when data is transferred internationally, appropriate safeguards are applied consistent with applicable laws and contractual protections.

  1. Retention

  • Leads and communication records: typically up to 36 months from last interaction unless a longer period is required for legal, accounting, or dispute purposes.

  • Booking/transaction documentation: retained as required by law (often 7 years or as applicable).

  • Data will be securely deleted or anonymized after the retention period.

  1. Data security

  • Technical and organizational measures are used to protect against unauthorized access, alteration, disclosure, or destruction of personal information.

  • No method of transmission or storage is completely secure; risk‑appropriate controls are reviewed periodically.

  1. Rights and choices
    Subject to applicable law, individuals may have rights to:

  • Access and obtain a copy of personal information.

  • Correct or update inaccurate data.

  • Withdraw consent for marketing or specific processing.

  • Request deletion, restriction, or objection to certain processing where legally available.

  • Lodge a complaint with a relevant authority.
    Requests can be sent to [privacy@durgahomeconstruction.com]. Reasonable verification may be required before acting on requests.

  1. Grievance officer (India)

  • Name: [Insert Name].

  • Email: [grievance@durgahomeconstruction.com].

  • Address/Phone: [Insert full details].
    This contact handles user grievances and escalations under applicable Indian rules.

  1. Children’s privacy

  • Services are intended for adults (18+). We do not knowingly collect personal information from minors. If a minor’s data is believed to be provided, contact us to request deletion.

  1. Third‑party links

  • The website may link to external sites. Those sites are governed by their own policies. We are not responsible for their content or privacy practices.

  1. Changes to this Policy

  • This Policy may be updated periodically. The “Last updated” date shows the latest version. Material changes will be highlighted on this page; continued use of services after changes indicates acknowledgment of the updated Policy.

  1. Contact
    For questions or requests regarding this Policy or personal information: